Once your applications and systems have
been designed and deployed, managing them and
maintaining service level agreements are critical
concerns. Managing the IT environment is extremely
challenging. Every organization has dozens if
not hundreds of applications, packages, and sometimes
platforms to manage. The health of the entire
system must be continuously monitored to ensure
customers are serviced properly. Modifications,
either planned or otherwise, employee turnover,
and lack of skilled resources can render a company’s
carefully designed IT program compromised.